Contact Us

Need help? Here’s a quick guide for getting in touch.

Use the contact information below whenever you have policy-related questions or concerns. Whether you call, email, or submit your comments in writing, we’ll do our best to respond promptly with the information you need. 

Connect with New Mexico Mutual

Please contact us whenever you have a question or concern.

Phone Numbers

Main | 505-345-7260
Toll Free | 800-788-8851


Underwriting | 505-345-3451
Claims | 505-345-0656
Billing | 505-348-9877


Monday-Thursday | 8:00 am – 5:00 pm
Friday | 8:00 am – 4:00 pm

General Contact Form

Mailing Address


P.O. Box 27825
Albuquerque, NM 87125-7825


P.O. Box 27805
Albuquerque, NM 87125-7805


P.O. Box 27810
Albuquerque, NM 87125-7810

Department Contacts

Billing & Payment


Phone Number:

Provider Electronic Billing
New Mexico Mutual encourages the electronic submission of bills. The payer ID for NM Mutual is LS620. You may need to contact your clearinghouse if they use a different NM Mutual payer ID.

Human Resources
Premium Audit & Premium Reporting (Payroll Reporting)
Risk & Safety Management

For agency-related questions on the items listed below, please contact the underwriting team assigned to your agency or our Underwriting Department at 505-343-7722

New Business Applications
Payroll Changes
Status of Quotes
Classification Codes
Policy Information


Report Fraud

New Mexico Mutual has a “Zero Tolerance” policy for fraud, and aggressively pursues allegations of fraudulent activities by injured workers, medical providers, or employers. Any agent, customer, or employee may anonymously communicate or report any Code of Conduct matter through the Lighthouse Alert Line or call 1-877-222-2006.