Contact Us
Need help? Here’s a quick guide for getting in touch.
Use the contact information below whenever you have policy-related questions or concerns. Whether you call, email, or submit your comments in writing, we’ll do our best to respond promptly with the information you need.
Connect with New Mexico Mutual
Please contact us whenever you have a question or concern.
Physical Address
Phone Numbers
Main | 505-345-7260
Toll Free | 800-788-8851
Fax:
Underwriting | 505-345-3451
Claims | 505-345-0656
Billing | 505-348-9877
Hours:
Monday-Thursday | 8:00 am – 5:00 pm
Friday | 8:00 am – 4:00 pm
Upcoming Closed Holidays:
- Thanksgiving – Nov. 28th & 29, 2024
- Christmas Day – Dec. 25th, 2024
- New Year’s Day – Jan. 1st, 2025
General Contact Form
Mailing Address
General
P.O. Box 27825
Albuquerque, NM 87125-7825
Payments
P.O. Box 27805
Albuquerque, NM 87125-7805
Claims
P.O. Box 27810
Albuquerque, NM 87125-7810
Department Contacts
Billing & Payment
Email
billing@newmexicomutual.com
Phone Numbers:
505-343-7744 – or – 800-788-8851
Claims
nmmclaims@newmexicomutual.com
Phone Number:
505-343-7777
Provider Electronic Billing
New Mexico Mutual encourages the electronic submission of bills. The payer ID for New Mexico Mutual is LS620. You may need to contact your clearinghouse if they use a different New Mexico Mutual payer ID.
Human Resources
Email:
hr@newmexicomutual.com
Phone Number:
505-343-2808
Marketing
Email:
marketing@newmexicomutual.com
Phone Number:
505-343-2831
Premium Audit & Premium Reporting (Payroll Reporting)
Email
audit@newmexicomutual.com
Phone/Fax:
505-343-7720
Risk & Safety Management
Email:
rsm@newmexicomutual.com
Underwriting
For agency-related questions on the items listed below, please contact the underwriting team assigned to your agency or our Underwriting Department at 505-343-7722
New Business Applications
Renewals
Payroll Changes
Status of Quotes
Classification Codes
Policy Information