Careers

If you want your work to matter, join us.

New Mexico Mutual never stops working to make life better for the people we protect. What we do matters—and when you join us, your work will matter, too. We’re looking for innovators from many fields, like IT, finance, accounting, marketing, HR and “traditional” insurance. If one of these fields is your field, take a look at us—and discover the rewarding career that awaits you at New Mexico Mutual.

#1 Provider of Workers’ Compensation Insurance in New Mexico

Recognized as a Top Workplace

AM Best Rating of A-, Excellent

Elite Partner

Sustainable, Energy Efficient Home Office

Current Open Positions

Claims Adjuster

This position provides expert claim handling services in the areas of coverage, compensability, investigation, evaluation, negotiation, litigation management and resolution of serious and complex workers’ compensation insurance claims under applicable law, corporate policy and best practice. Quality claim handling expertise,
Service Excellence and indemnity and expense management will also be provided by the position. The claims specialist will also be an expert technical resource to other claims professionals, business partners, policyholders and stakeholders.

Reports to Claims Manager

Data Warehouse and Business Intelligence Developer

The Data Warehouse and Business Intelligence Developer is responsible for working with the Business Analytics team to define, develop, and support New Mexico Mutual analytic systems. The ultimate goal of the DW and BI Developer is to provide end users timely, accurate, and easier access to data for reporting and analysis.

Reports to Analytics Technical Manager

Underwriting Manager

The Underwriting Manager will ensure appropriate risk appetite application throughout the underwriting unit, and serve as a technical and authority resource for department members. This position will work closely with the Director of Underwriting to identify and implement underwriting programs that enhance and innovate business opportunities and customer service. Responsible for functions performed by assigned underwriting teams. Determines workload and workflow andmonitors department production. Assists the Director in managing staff adequacy and attainment of service standards and objectives. Supports the Director with the oversight and development of short- and long-term Underwriting projects and strategic goals and objectives.

Director of Underwriting and Customer Service

Underwriting Intern

The Underwriting Intern will learn about workers’ compensation insurance and the fundamentals of the underwriting function. Key concepts include learning how underwriters assess employers’ operations and hazards to accurately and competitively develop appropriate premium. The Underwriting Intern will utilize training, our underwriting guidelines, and predictive analytics tools to evaluate and service policies, answer customer questions, issue endorsements, and build and maintain relationships with our policyholders and agent partners.

Underwriting Manager

Associate Underwriter

The Associate Underwriter will be responsible for assignment of organizational assets within a defined authority level. This responsibility will include evaluation, selection, acceptance, declination, pricing and servicing of workers’ compensation renewal accounts. The Associate Underwriter will be assigned to an Underwriting group. The position will assist in the acquisition and retention of profitable workers’ compensation policies through specialized processing and support. This role will support the development and maintenance of productive agency relationships through accurate and timely communication.

Underwriting Manager

Customer Service Manager

Directly manages the customer service staff and works closely with all customer-facing functions to provide an exceptional customer experience. This leadership role is focused on leading and developing a forward thinking, customer-focused team that is knowledgeable in multi-department processes to meet customer service goals; resolving problems for customers; and committed to the accuracy of information provided to customers. Position will have responsibility and authority for the premium and deductibles billing process, internal/external collections process and related customer service and oversight of supporting information system(s).

Director of Underwriting and Customer Service

IT Business Analyst II

This position acts as liaison between IT department and business units within the organization, working to elicit and define system requirements and turn them into technical specifications. The position uses strong analytical skills to help business users solve system and technology issues. Helps facilitate the interaction between IT development/BA staff and the various business units across the organization.

IT Application Manager

Software Developer I

This position develops moderately complex software applications for the organization. Integrates internally developed applications with off-the-shelf applications from 3rd-party vendors. Maintains existing applications, in addition to creating new applications as required. Provides end user training/support on developed applications. Learns organization-specific procedures & techniques from more senior members of the software development team.

IT Application Manager

Technical Support Technician I

The Technical Support Technician’s primary role is the initial point of contact for all IT related issues arising from within the company or from external stakeholders. This position attemps to correct all issues first or escalate to the necessary personnel within IT if it falls outside of expertise. Alongside these duties, the Technical Support Technician assists the Administrators with all technical matters pertaining to the maintenance of hardware or software. Maintains organization of IT spaces and inventory.

IT Infrastructure Manager

Marketing Specialist

The Marketing Specialist should be a competent professional able to grasp consumer behavior trends and generate creative ideas. You should also be well-versed in specialized marketing concepts, principles and tactics. The Marketing Specialist assists in designing, creating, and delivering marketing programs to support the growth and expansion of company products and services. The goal is to deliver effective marketing programs that will help our reputation and growth.

Director of Marketing and Policyholder Services

Agency Relations Specialist

The Marketing Representative develops and maintains our company’s relationships with the independent insurance agencies that market our products to their clients. The ideal candidate is one who will reach out to this community, learn about individual agents’ unique needs, and consult with confidence about our resources and services.

This position oversees all aspects of our agency relations activities, including relationship building, contracts and incentives, communications, events, training, resource development, and serves as our liaison to insurance industry associations and other business groups.

Director of Marketing and Policyholder Services

Risk & Safety Consultant

The Risk and Safety Consultant empowers internal and external stakeholders to identify and mitigate hazards in the workplace resulting in the reduction of losses, and protection of policyholder and organizational assets. This is accomplished by applying strategic risk management and safety principles to assessments and education for prospective and existing policyholders, and by providing specific results for underwriting/New Mexico Mutual to ensure policies are properly rated and serviced.

Director of Marketing and Policyholder Services

New Mexico Mutual Hiring Process

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Job Offer & Pre Employment

Onboarding & Welcome

Department Descriptions

Underwriting

New Mexico Mutual underwriters evaluate the risk of accidents and injuries at businesses that apply for coverage. Based on these evaluations, they calculate the amount of premium that will be required to cover the risk. We rely on their expertise to help us maintain a healthy balance between the preservation of our company’s financial stability and the well-being of those we insure.

Claims

Claims adjusters coordinate and manage the covered benefits and services our company provides to injured workers. They investigate on-the-job accidents and consult with medical experts to determine the types of services required. They also authorize and monitor care throughout the recovery process, working closely with health care providers and medical case managers.

Business Analytics

This department analyzes vast amounts of raw data to uncover hidden business trends and patterns. Data analytics can also pinpoint waste, allowing us to capture additional resources for injured workers. New Mexico Mutual bases many of its business decisions on the information data analysts provide.

Corporate Governance

Working with our Board of Directors, the Corporate Governance department sets the rules and practices that guide our company’s conduct. The department serves as our moral compass, overseeing key areas including ethics, regulatory compliance, legal affairs, government relations and more.

Marketing

New Mexico Mutual’s marketing team orchestrates a wide range of activities. They include strategic planning, data analysis, business development, agency relations management, branding, corporate communications, media relations, social media and special events. The department also acts as a liaison between our company and several insurance industry associations and business groups.

Risk & Safety

The certified specialists in this department work with policyholders to keep their workplaces safe and accident-free. In addition to performing on-site risk assessments, they provide a wealth of training on the diverse safety needs of many industries.

Finance & Accounting

Finance and accounting professionals safeguard our financial strength to ensure that we can continue to meet the needs of our policyholders and injured workers. They manage our company’s budgeting, financial reporting and forecasting functions.

Premium Audit

At the end of each policy year, premium auditors recalculate the estimated premiums that policyholders paid throughout the year. The new calculations reflect any business changes that may have occurred, such as the hiring of new workers. Depending on the type of changes, policyholders may receive a refund or be billed additional premium once the audit is complete.

Information Technology

New Mexico Mutual’s business-savvy IT team develops and maintains the secure, sophisticated systems we use to manage, process and store information. Working in an increasingly complex field, team members handle everything from hardware and software to databases, servers, communications and more. We also rely on the IT department to help us identify key trends, become more efficient and provide better customer care.

HR & Administration

HR professionals handle the full gamut of employment-related activities, from strategic planning and recruiting to benefits, training, compensation and more. They also develop programs and experiences designed to promote holistic wellness and create an engaging, fulfilling workplace environment. Administrative professionals manage a variety of business functions including planning, operations, accounting and finance, and others.

Provider Relations

Provider Relations professionals build and maintain strong relationships with the healthcare providers in our statewide provider network. New Mexico Mutual contracts with these providers to help us deliver excellent, cost-effective care to injured workers. The network includes medical providers, acute occupational care facilities, hospitals, surgical centers, rehabilitation centers and pharmacies.

Have more questions?

You’ve got questions, we’ve got answers. Send an email or give us a call so we can help!

Contact Us

Call us today:

Email | hr@newmexicomutual.com
HR Department | 505-343-2808

Looking for an internship opportunity?

 

As a New Mexico Mutual intern, you’ll help us tackle real-world challenges in a supportive, collaborative environment. The experience you gain will give you an edge for the job hunt ahead. So join us—and get ready to roll up your sleeves!