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Careers

If you want your work to matter, join us.

New Mexico Mutual never stops working to make life better for the people we protect. What we do matters—and when you join us, your work will matter, too. We’re looking for innovators from many fields, like IT, finance, accounting, marketing, HR and “traditional” insurance. If one of these fields is your field, take a look at us—and discover the rewarding career that awaits you at New Mexico Mutual.

#1 Provider of Workers’ Compensation Insurance in New Mexico

Recognized as a Top Workplace

AM Best Rating of A-, Excellent

Elite Partner

Sustainable, Energy Efficient Home Office

Current Open Positions

Senior Accountant

Position responsible for the preparation, reconciliation, analysis of NM Mutual Group’s financial statements as well as reporting on items such as reinsurance contracts and federal income tax. Position requires a high level of critical thinking to ensure the accuracy and completeness of all related transactions, including those transactions related to the parent company and its subsidiaries.

Reports to Accounting Manager

Agency Relations Specialist

The Agency Relations Specialist develops and maintains our company’s relationships with the independent insurance agencies that market our products to their clients. The ideal candidate is one who will reach out to this community, learn about individual agents’ unique needs, and consult with confidence about our resources and services.

This position oversees all aspects of our agency relations activities, including relationship building, contracts and incentives, communications, events, training, resource development, and serves as our liaison to insurance industry associations and other business groups.

Reports to Director of Marketing & Policyholder Services

Customer Engagement Specialist

The Customer Engagement Specialist (CES) is responsible for providing engaging, positive, and professional service excellence for internal and external customers. Leveraging innovative methods to enhance the customer service experience through proactive solutions, the CES is a knowledgeable resource in essential account maintenance and general issue resolution. This role actively participates in building a strong values-based culture within the department and across the organization.

Reports to Customer Engagement Manager

Underwriting Intern

The Underwriting Intern will learn about workers’ compensation insurance and the fundamentals of the underwriting function. Key concepts include learning how underwriters assess employers’ operations and hazards to accurately and competitively develop appropriate premium. The Underwriting Intern will utilize training, our underwriting guidelines, and predictive analytics tools to evaluate and service policies, answer customer questions, issue endorsements, and build and maintain relationships with our policyholders and agent partners.

Reports to Underwriting Manager

Associate Underwriter

The Associate Underwriter will be responsible for assignment of organizational assets within a defined authority level. This responsibility will  include evaluation, selection, acceptance, declination, pricing, and servicing of workers’ compensation renewal accounts. The Associate Underwriter will be assigned to an Underwriting group. The position will assist in the acquisition and retention of profitable workers’ compensation policies through specialized processing and support. This role will support the development and maintenance of productive agency relationships through accurate and timely communication.

Reports to Underwriting Manager

IT Support Technician II

The Technical Support Technician II’s primary role is the initial point of contact for all IT-related issues arising from within the company or from external stakeholders. This position must be able to communicate effectively with end users of varying levels of technical sophistication in order to ensure their technology needs are met. This position attempts to correct all issues first or escalates to the necessary personnel. Additionally, the Technical Support
Technician II assists the Administrators with all technical matters pertaining to the maintenance of hardware or software. This position maintains the organization of IT physical spaces and both physical & software inventory.

Reports to IT Infrastructure Manager

BI & Analytics Technical Manager

The BI and Analytics Technical Manager has overall responsibility to lead Business Intelligence and Analytics developers in the design, development, integration, quality assurance testing and production of BI and Analytics applications. This individual is a proactive driver of innovation in the organization, applying Bl/Analytics tools to the business needs. Additional responsibilities include guiding complex Bl/Analytics projects from inception through delivery and support, working in close partnership with the Data Warehouse Manager, the Business Analytics Supervisor, IT, business leaders, and executive sponsors.

Reports to Director of Innovation & Analytics

New Mexico Mutual Hiring Process

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Department Descriptions

Underwriting

New Mexico Mutual underwriters evaluate the risk of accidents and injuries at businesses that apply for coverage. Based on these evaluations, they calculate the amount of premium that will be required to cover the risk. We rely on their expertise to help us maintain a healthy balance between the preservation of our company’s financial stability and the well-being of those we insure.

Claims

Claims adjusters coordinate and manage the covered benefits and services our company provides to injured workers. They investigate on-the-job accidents and consult with medical experts to determine the types of services required. They also authorize and monitor care throughout the recovery process, working closely with health care providers and medical case managers.

Business Analytics

This department analyzes vast amounts of raw data to uncover hidden business trends and patterns. Data analytics can also pinpoint waste, allowing us to capture additional resources for injured workers. New Mexico Mutual bases many of its business decisions on the information data analysts provide.

Corporate Governance

Working with our Board of Directors, the Corporate Governance department sets the rules and practices that guide our company’s conduct. The department serves as our moral compass, overseeing key areas including ethics, regulatory compliance, legal affairs, government relations and more.

Marketing

New Mexico Mutual’s marketing team orchestrates a wide range of activities. They include strategic planning, data analysis, business development, agency relations management, branding, corporate communications, media relations, social media and special events. The department also acts as a liaison between our company and several insurance industry associations and business groups.

Risk & Safety

The certified specialists in this department work with policyholders to keep their workplaces safe and accident-free. In addition to performing on-site risk assessments, they provide a wealth of training on the diverse safety needs of many industries.

Finance & Accounting

Finance and accounting professionals safeguard our financial strength to ensure that we can continue to meet the needs of our policyholders and injured workers. They manage our company’s budgeting, financial reporting and forecasting functions.

Premium Audit

At the end of each policy year, premium auditors recalculate the estimated premiums that policyholders paid throughout the year. The new calculations reflect any business changes that may have occurred, such as the hiring of new workers. Depending on the type of changes, policyholders may receive a refund or be billed additional premium once the audit is complete.

Information Technology

New Mexico Mutual’s business-savvy IT team develops and maintains the secure, sophisticated systems we use to manage, process and store information. Working in an increasingly complex field, team members handle everything from hardware and software to databases, servers, communications and more. We also rely on the IT department to help us identify key trends, become more efficient and provide better customer care.

HR & Administration

HR professionals handle the full gamut of employment-related activities, from strategic planning and recruiting to benefits, training, compensation and more. They also develop programs and experiences designed to promote holistic wellness and create an engaging, fulfilling workplace environment. Administrative professionals manage a variety of business functions including planning, operations, accounting and finance, and others.

Provider Relations

Provider Relations professionals build and maintain strong relationships with the healthcare providers in our statewide provider network. New Mexico Mutual contracts with these providers to help us deliver excellent, cost-effective care to injured workers. The network includes medical providers, acute occupational care facilities, hospitals, surgical centers, rehabilitation centers and pharmacies.

Have more questions?

You’ve got questions, we’ve got answers. Send an email or give us a call so we can help!

Contact Us

Call us today:

Email | hr@newmexicomutual.com
HR Department | 505-343-2808

Looking for an internship opportunity?

 

As a New Mexico Mutual intern, you’ll help us tackle real-world challenges in a supportive, collaborative environment. The experience you gain will give you an edge for the job hunt ahead. So join us—and get ready to roll up your sleeves!