If you want your work to matter, join us.
New Mexico Mutual never stops working to make life better for the people we protect. What we do matters—and when you join us, your work will matter, too. We’re looking for innovators from many fields, like IT, finance, accounting, marketing, HR and “traditional” insurance. If one of these fields is your field, take a look at us—and discover the rewarding career that awaits you at New Mexico Mutual.
#1 Provider of Workers’ Compensation Insurance in New Mexico
Recognized as a Top Workplace
AM Best Rating of A-, Excellent
Sustainable, Energy Efficient Home Office
Current Open Positions
Administrative Service Representative
Works as a member of the Administration team in a fast-paced and high-volume environment. Processes documents and information by sorting, classifying, coding and entering data for integration into software systems. Provides customer service for claimants, medical providers, and employers.
Reports to VP of Human Resources and Administration
Premium Audit Associate
The Premium Audit Associate will conduct voluntary audits and review physical audits in addition to providing technical help and guidance to our stakeholders including Agents, Insureds, and other company personnel. Key concepts include learning how to gather and review information, apply National Council on Compensation Insurance Rules and Classifications, and understanding how the final audit exposures were developed and the effect of these results on final premium billings. The Premium Audit Associate will be exposed to and perform all functions within the department including answering phone calls and/or emails, handling correspondence, processing voluntary audits, reviewing physical audits, and entering premium reports into the policy system.
Reports to Premium Audit Manager
The Associate Underwriter will be responsible for assignment of organizational assets within a defined authority level. This responsibility will include evaluation, selection, acceptance, declination, pricing and servicing of workers’ compensation renewal accounts. The Associate Underwriter will be assigned to a Underwriting group. The position will assist in the acquisition and retention of profitable workers’ compensation policies through specialized processing and support. This role will support the development and maintenance of productive agency relationships through accurate and timely communication.
Reports to Underwriting Manager and/or Underwriting Supervisor
IT Support Technician II
The Technical Support Technician’s primary role is the initial point of contact for all IT-related issues arising from within the company or from external stakeholders. This position must be able to communicate effectively with end users of varying levels of technical sophistication in order to assure that their technology needs are met. This position attempts to correct all issues first or escalate to the necessary personnel. Alongside these duties, the Technical Support Technician assists the Administrators with all technical matters pertaining to the maintenance of hardware or software. This position maintains the organization of IT physical spaces, and both physical & software inventory.
Reports to IT Infrastructure Manager
IT Network System Administrator II
This position is responsible for the communications systems, network systems, and other related technologies including Antivirus, Office 365, Certificate management, email filtering, access points, Azure AD connect, and Azure AD. This position plans, implements, monitors, and troubleshoots network routers, switches, firewalls, access points. Microsoft Office 365, Antivirus, Ring Central Phones, Proofpoint mail filtering, and Azure AD.
Reports to IT Infrastructure Manager
Small Business Unit Underwriter-Analyst
The Small Business Unit Underwriter-Analyst will be responsible for assignment of organizational assets within a defined authority level. This includes the evaluation, selection, acceptance, declination, pricing and servicing of workers’ compensation accounts utilizing state of the art tools including predictive analytics and robotic process automation. Continuous evaluation of the profitability of the book of business for the assigned territory of agencies and ongoing incorporation of new process efficiencies for the Small Business Unit are integral to success in this role. In addition, the Underwriter will develop and maintain productive agency relationships.
Reports to Underwriting Manager
Claims Intake Specialist
The Claims Intake Specialist will function in a fast-paced and high-volume environment, providing administrative support to the Claims Department through intake of claims, filing, copying, data entry, responding to requests and directing work to its proper destination within the organization. The Claims Intake Specialist will perform other clerical and administrative duties to ensure smooth workflow and productivity.
Reports to Provider Relations Manager
Claims Adjuster Professional Trainee
This position will be responsible, following the initial training phase, for the adjudication of all assigned claims in accordance with the Act, governing rules and regulations, related case law and company procedures. Case complexity assignment is determined by the responsible claims manager and is guided by the level of training and performance of the claims adjuster trainee candidate.
The Claims Professional Trainee position is designed to introduce the individual to the workers’ compensation claims function of New Mexico Mutual over a one year (1) period of time. This candidate will have access to a comprehensive and formal training program under the direct guidance and supervision of our claims training manager, with active participation from other claims management personnel and claims specialists.
Reports to Claims Manager
Customer Engagement Specialist
The Customer Engagement Specialist (CES) is responsible for providing engaging, positive, and professional service excellence for internal and external customers. Leveraging innovative methods to enhance the customer service experience through proactive solutions, the CES is a knowledgeable resource in essential account maintenance and general issue resolution. This role actively participates in building a strong values-based culture within the department and across the organization.
Reports to Customer Engagement Manager
New Mexico Mutual Hiring Process
Job Offer & Pre Employment
Onboarding & Welcome
New Mexico Mutual underwriters evaluate the risk of accidents and injuries at businesses that apply for coverage. Based on these evaluations, they calculate the amount of premium that will be required to cover the risk. We rely on their expertise to help us maintain a healthy balance between the preservation of our company’s financial stability and the well-being of those we insure.
Claims adjusters coordinate and manage the covered benefits and services our company provides to injured workers. They investigate on-the-job accidents and consult with medical experts to determine the types of services required. They also authorize and monitor care throughout the recovery process, working closely with health care providers and medical case managers.
This department analyzes vast amounts of raw data to uncover hidden business trends and patterns. Data analytics can also pinpoint waste, allowing us to capture additional resources for injured workers. New Mexico Mutual bases many of its business decisions on the information data analysts provide.
Working with our Board of Directors, the Corporate Governance department sets the rules and practices that guide our company’s conduct. The department serves as our moral compass, overseeing key areas including ethics, regulatory compliance, legal affairs, government relations and more.
New Mexico Mutual’s marketing team orchestrates a wide range of activities. They include strategic planning, data analysis, business development, agency relations management, branding, corporate communications, media relations, social media and special events. The department also acts as a liaison between our company and several insurance industry associations and business groups.
Risk & Safety
The certified specialists in this department work with policyholders to keep their workplaces safe and accident-free. In addition to performing on-site risk assessments, they provide a wealth of training on the diverse safety needs of many industries.
Finance & Accounting
Finance and accounting professionals safeguard our financial strength to ensure that we can continue to meet the needs of our policyholders and injured workers. They manage our company’s budgeting, financial reporting and forecasting functions.
At the end of each policy year, premium auditors recalculate the estimated premiums that policyholders paid throughout the year. The new calculations reflect any business changes that may have occurred, such as the hiring of new workers. Depending on the type of changes, policyholders may receive a refund or be billed additional premium once the audit is complete.
New Mexico Mutual’s business-savvy IT team develops and maintains the secure, sophisticated systems we use to manage, process and store information. Working in an increasingly complex field, team members handle everything from hardware and software to databases, servers, communications and more. We also rely on the IT department to help us identify key trends, become more efficient and provide better customer care.
HR & Administration
HR professionals handle the full gamut of employment-related activities, from strategic planning and recruiting to benefits, training, compensation and more. They also develop programs and experiences designed to promote holistic wellness and create an engaging, fulfilling workplace environment. Administrative professionals manage a variety of business functions including planning, operations, accounting and finance, and others.
Provider Relations professionals build and maintain strong relationships with the healthcare providers in our statewide provider network. New Mexico Mutual contracts with these providers to help us deliver excellent, cost-effective care to injured workers. The network includes medical providers, acute occupational care facilities, hospitals, surgical centers, rehabilitation centers and pharmacies.
Looking for an internship opportunity?
As a New Mexico Mutual intern, you’ll help us tackle real-world challenges in a supportive, collaborative environment. The experience you gain will give you an edge for the job hunt ahead. So join us—and get ready to roll up your sleeves!