Careers
If you want your work to matter, join us.
New Mexico Mutual never stops working to make life better for the people we protect. What we do matters—and when you join us, your work will matter, too. We’re looking for innovators from many fields, like IT, finance, accounting, marketing, HR and “traditional” insurance. If one of these fields is your field, take a look at us—and discover the rewarding career that awaits you at New Mexico Mutual.
#1 Provider of Workers’ Compensation Insurance in New Mexico
Recognized as a Top Workplace
AM Best Rating of A-, Excellent
Premier Partner
GACC Leadership Circle Member
Sustainable, Energy Efficient Home Office
Current Open Positions
Claims Adjuster
This position provides expert claim handling services in the areas of coverage, compensability, investigation, evaluation, negotiation, litigation management and resolution of serious and complex workers’ compensation insurance claims under applicable law, corporate policy and best practice. Quality claim handling expertise, Service Excellence and indemnity and expense management will also be provided by the position. The claims specialist will also be an expert technical resource to other claims professionals, business partners, policyholders and stakeholders.
Reports to Claims Manager
Experienced Data Warehouse and Business Intelligence
The Data Warehouse and Business Intelligence Developer is responsible for working with the Business Analytics team to define, develop, and support New Mexico Mutual analytic systems. The Data Warehouse and Business Intelligence Developer is a developer in multiple ETL and BI tools, with the ability to commit to tight and demanding deadlines. One of the key goals for this position is to mentor other developers on the processes, best practices and use of the tools as well as be the go-to person to solve the more complicated issues that may arise during development.
Reports to Data Warehouse and Analytics Manager
Underwriting Intern
The Underwriting Intern will learn about workers’ compensation insurance and the fundamentals of the underwriting function. Key concepts include learning how underwriters assess employers’ operations and hazards to accurately and competitively develop appropriate premium. The Underwriting Intern will utilize training, our underwriting guidelines, and predictive analytics tools to evaluate and service policies, answer customer questions, issue endorsements, and build and maintain relationships with our policyholders and agent partners.
Reports to Underwriting Manager
Claims Adjuster Professional Trainee
This position will be responsible, following the initial training phase, for the adjudication of all assigned claims in accordance with the Act, governing rules and regulations, related case law and company procedures. Case complexity assignment is determined by the responsible claims manager and is guided by the level of training and performance of the claims adjuster trainee candidate.
The Claims Professional Trainee position is designed to introduce the individual to the workers’ compensation claims function of New Mexico Mutual over a one-year (1) period of time. This candidate will have access to a comprehensive and formal training program under the direct guidance and supervision of our claims training manager, with active participation from other claims management personnel and claims specialists.
Reports to Claims Manager
Customer Engagement Specialist
The Customer Engagement Specialist (CES) is responsible for providing engaging, positive, and professional service excellence for internal and external customers. Leveraging innovative methods to enhance the customer service experience through proactive solutions, the CES is a knowledgeable resource in essential account maintenance and general issue resolution. This role actively participates in building a strong values-based culture within the department and across the organization.
Reports to Customer Engagement Manager
IT System Administrator I
This position is responsible for software deployments, assisting with vulnerability management, assisting with daily operations, system maintenance, troubleshooting of the computer systems, desktop applications, Azure administration, email administration, and critical computer systems that are used to support business needs.
Reports to IT Infrastructure Manager
Vice President and Chief Financial Officer
New Mexico Mutual is the premier Workers’ Compensation insurance carrier dedicated to New Mexico employers and their workers. We are homegrown, and insure roughly one-third of the state’s workers’ compensation market.
The Vice President and Chief Financial Officer (VP/CFO) is responsible for directing and overseeing all financial activities of the company to ensure the continued long-term growth, stability, and financial strength of New Mexico Mutual.
The VP/CFO reports to the Chief Executive Officer. The VP/CFO provides strategic leadership for the organization as an integral member of the Senior Leadership Team to establish and monitor goals and overall business strategies. The VP/CFO is responsible for building and managing a team of professionals responsible for all accounting and finance functions.
Reports to President and Chief Executive Officer of New Mexico Mutual
New Mexico Mutual Hiring Process
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Department Descriptions
Underwriting
New Mexico Mutual underwriters evaluate the risk of accidents and injuries at businesses that apply for coverage. Based on these evaluations, they calculate the amount of premium that will be required to cover the risk. We rely on their expertise to help us maintain a healthy balance between the preservation of our company’s financial stability and the well-being of those we insure.
Claims
Claims adjusters coordinate and manage the covered benefits and services our company provides to injured workers. They investigate on-the-job accidents and consult with medical experts to determine the types of services required. They also authorize and monitor care throughout the recovery process, working closely with health care providers and medical case managers.
Business Analytics
This department analyzes vast amounts of raw data to uncover hidden business trends and patterns. Data analytics can also pinpoint waste, allowing us to capture additional resources for injured workers. New Mexico Mutual bases many of its business decisions on the information data analysts provide.
Corporate Governance
Working with our Board of Directors, the Corporate Governance department sets the rules and practices that guide our company’s conduct. The department serves as our moral compass, overseeing key areas including ethics, regulatory compliance, legal affairs, government relations and more.
Marketing
New Mexico Mutual’s marketing team orchestrates a wide range of activities. They include strategic planning, data analysis, business development, agency relations management, branding, corporate communications, media relations, social media and special events. The department also acts as a liaison between our company and several insurance industry associations and business groups.
Risk & Safety
The certified specialists in this department work with policyholders to keep their workplaces safe and accident-free. In addition to performing on-site risk assessments, they provide a wealth of training on the diverse safety needs of many industries.
Finance & Accounting
Finance and accounting professionals safeguard our financial strength to ensure that we can continue to meet the needs of our policyholders and injured workers. They manage our company’s budgeting, financial reporting and forecasting functions.
Premium Audit
At the end of each policy year, premium auditors recalculate the estimated premiums that policyholders paid throughout the year. The new calculations reflect any business changes that may have occurred, such as the hiring of new workers. Depending on the type of changes, policyholders may receive a refund or be billed additional premium once the audit is complete.
Information Technology
New Mexico Mutual’s business-savvy IT team develops and maintains the secure, sophisticated systems we use to manage, process and store information. Working in an increasingly complex field, team members handle everything from hardware and software to databases, servers, communications and more. We also rely on the IT department to help us identify key trends, become more efficient and provide better customer care.
HR & Administration
HR professionals handle the full gamut of employment-related activities, from strategic planning and recruiting to benefits, training, compensation and more. They also develop programs and experiences designed to promote holistic wellness and create an engaging, fulfilling workplace environment. Administrative professionals manage a variety of business functions including planning, operations, accounting and finance, and others.
Provider Relations
Provider Relations professionals build and maintain strong relationships with the healthcare providers in our statewide provider network. New Mexico Mutual contracts with these providers to help us deliver excellent, cost-effective care to injured workers. The network includes medical providers, acute occupational care facilities, hospitals, surgical centers, rehabilitation centers and pharmacies.
Have more questions?
You’ve got questions, we’ve got answers. Send an email or give us a call so we can help!
Looking for an internship opportunity?
As a New Mexico Mutual intern, you’ll help us tackle real-world challenges in a supportive, collaborative environment. The experience you gain will give you an edge for the job hunt ahead. So join us—and get ready to roll up your sleeves!