Careers
If you want your work to matter, join us.
New Mexico Mutual never stops working to make life better for the people we protect. What we do matters—and when you join us, your work will matter, too. We’re looking for innovators from many fields, like IT, finance, accounting, marketing, HR and “traditional” insurance. If one of these fields is your field, take a look at us—and discover the rewarding career that awaits you at New Mexico Mutual.
#1 Provider of Workers’ Compensation Insurance in New Mexico
Recognized as a Top Workplace
AM Best Rating of A-, Excellent
Elite Partner
GACC Leadership Circle Member
Sustainable, Energy Efficient Home Office
Current Open Positions
Associate Underwriter
The Associate Underwriter will be responsible for assignment of organizational assets within a defined authority level. This responsibility will include evaluation, selection, acceptance, declination, pricing, and servicing of workers’ compensation renewal accounts. The Associate Underwriter will be assigned to an Underwriting group. The position will assist in the acquisition and retention of profitable workers’ compensation policies through specialized processing and support. This role will support the development and maintenance of productive agency relationships through accurate and timely communication.
Reports to Underwriting Manager
Underwriting Intern
The Underwriting Intern will learn about workers’ compensation insurance and the fundamentals of the underwriting function. Key concepts include learning how underwriters assess employers’ operations and hazards to accurately and competitively develop appropriate premium. The Underwriting Intern will utilize training, our underwriting guidelines, and predictive analytics tools to evaluate and service policies, answer customer questions, issue endorsements, and build and maintain relationships with our policyholders and agent partners.
Reports to Underwriting Manager
Customer Engagement Specialist
The Customer Engagement Specialist (CES) is responsible for providing engaging, positive, and professional service excellence for internal and external customers. Leveraging innovative methods to enhance the customer service experience through proactive solutions, the CES is a knowledgeable resource in essential account maintenance and general issue resolution. This role actively participates in building a strong values-based culture within the department and across the organization.
Reports to Customer Engagement Manager
IT Business Analyst II
This position acts a liaison between IT department and business units within the organization, working to elicit and define system requirements and turn them into technical specifications. The position uses strong analytical skills to help business users solve system and technology issues. Helps facilitate the interaction between IT development/BA staff and the various business units across the organization.
Reports to IT Application Manager
Paralegal
The Paralegal is responsible for providing substantive professional legal, professional business support, and administrative services on assigned matters under the supervision of the Vice President-General Counsel and in-house counsel. This position ensures confidentiality and privilege are preserved and applies independent judgment and discretion as defined by role or task. The Paralegal performs duties in a professional, timely, efficient, and quality manner in accordance with corporate and department policy.
Reports to Vice President and General Counsel
IT Applications Manager
The IT Applications Manager position is responsible for management and support of a portfolio of applications and technology solutions. This role oversees the IT department’s software development, integration, and IT business & systems analyst efforts. This position ensures the company’s core systems reflect the evolving needs of the company’s business users. This position facilitates the interaction between IT development and IT Analyst staff and the various business units across the organization. This position participates in the design, development, and maintenance of integrations related to the company’s core systems. Oversees day-to-day activities of the IT Application Team which includes software developers, business analysts, web administrator, technical lead, and systems analyst staff.
Reports to Director of IT
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Department Descriptions
Underwriting
New Mexico Mutual underwriters evaluate the risk of accidents and injuries at businesses that apply for coverage. Based on these evaluations, they calculate the amount of premium that will be required to cover the risk. We rely on their expertise to help us maintain a healthy balance between the preservation of our company’s financial stability and the well-being of those we insure.
Claims
Claims adjusters coordinate and manage the covered benefits and services our company provides to injured workers. They investigate on-the-job accidents and consult with medical experts to determine the types of services required. They also authorize and monitor care throughout the recovery process, working closely with health care providers and medical case managers.
Business Analytics
This department analyzes vast amounts of raw data to uncover hidden business trends and patterns. Data analytics can also pinpoint waste, allowing us to capture additional resources for injured workers. New Mexico Mutual bases many of its business decisions on the information data analysts provide.
Corporate Governance
Working with our Board of Directors, the Corporate Governance department sets the rules and practices that guide our company’s conduct. The department serves as our moral compass, overseeing key areas including ethics, regulatory compliance, legal affairs, government relations and more.
Marketing
New Mexico Mutual’s marketing team orchestrates a wide range of activities. They include strategic planning, data analysis, business development, agency relations management, branding, corporate communications, media relations, social media and special events. The department also acts as a liaison between our company and several insurance industry associations and business groups.
Risk & Safety
The certified specialists in this department work with policyholders to keep their workplaces safe and accident-free. In addition to performing on-site risk assessments, they provide a wealth of training on the diverse safety needs of many industries.
Finance & Accounting
Finance and accounting professionals safeguard our financial strength to ensure that we can continue to meet the needs of our policyholders and injured workers. They manage our company’s budgeting, financial reporting and forecasting functions.
Premium Audit
At the end of each policy year, premium auditors recalculate the estimated premiums that policyholders paid throughout the year. The new calculations reflect any business changes that may have occurred, such as the hiring of new workers. Depending on the type of changes, policyholders may receive a refund or be billed additional premium once the audit is complete.
Information Technology
New Mexico Mutual’s business-savvy IT team develops and maintains the secure, sophisticated systems we use to manage, process and store information. Working in an increasingly complex field, team members handle everything from hardware and software to databases, servers, communications and more. We also rely on the IT department to help us identify key trends, become more efficient and provide better customer care.
HR & Administration
HR professionals handle the full gamut of employment-related activities, from strategic planning and recruiting to benefits, training, compensation and more. They also develop programs and experiences designed to promote holistic wellness and create an engaging, fulfilling workplace environment. Administrative professionals manage a variety of business functions including planning, operations, accounting and finance, and others.
Provider Relations
Provider Relations professionals build and maintain strong relationships with the healthcare providers in our statewide provider network. New Mexico Mutual contracts with these providers to help us deliver excellent, cost-effective care to injured workers. The network includes medical providers, acute occupational care facilities, hospitals, surgical centers, rehabilitation centers and pharmacies.
Have more questions?
You’ve got questions, we’ve got answers. Send an email or give us a call so we can help!
Looking for an internship opportunity?
As a New Mexico Mutual intern, you’ll help us tackle real-world challenges in a supportive, collaborative environment. The experience you gain will give you an edge for the job hunt ahead. So join us—and get ready to roll up your sleeves!