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Careers

If you want your work to matter, join us.

New Mexico Mutual never stops working to make life better for the people we protect. What we do matters—and when you join us, your work will matter, too. We’re looking for innovators from many fields, like IT, finance, accounting, marketing, HR and “traditional” insurance. If one of these fields is your field, take a look at us—and discover the rewarding career that awaits you at New Mexico Mutual.

#1 Provider of Workers’ Compensation Insurance in New Mexico

Recognized as a Top Workplace

AM Best Rating of A-, Excellent

Elite Partner

GACC Leadership Circle Member

Sustainable, Energy Efficient Home Office

Current Open Positions

Associate Underwriter

The Associate Underwriter will be responsible for assignment of organizational assets within a defined authority level. This responsibility will include evaluation, selection, acceptance, declination, pricing, and servicing of workers’ compensation renewal accounts. The Associate Underwriter will be assigned to an Underwriting group. The position will assist in the acquisition and retention of profitable workers’ compensation policies through specialized processing and support. This role will support the development and maintenance of productive agency relationships through accurate and timely communication.

Reports to Underwriting Manager

Underwriting Intern

The Underwriting Intern will learn about workers’ compensation insurance and the fundamentals of the underwriting function. Key concepts include learning how underwriters assess employers’ operations and hazards to accurately and competitively develop appropriate premium. The Underwriting Intern will utilize training, our underwriting guidelines, and predictive analytics tools to evaluate and service policies, answer customer questions, issue endorsements, and build and maintain relationships with our policyholders and agent partners.

Reports to Underwriting Manager

Small Business Unit Underwriter

The Small Business Unit Underwriter will be responsible for assignment of organizational assets within a defined authority level. This includes the evaluation, selection, acceptance, declination, pricing and servicing of workers’ compensation accounts utilizing state of the art tools including predictive analytics and robotic process automation. Continuous evaluation of the profitability of the book of business for the assigned territory of agencies and ongoing incorporation of new process efficiencies for the Small Business Unit are integral to success in this role. In addition, the Underwriter will develop and maintain productive agency relationships.

Reports to Underwriting Manager

IT System Administrator II

This position is responsible for daily operations, maintenance, patching,  troubleshooting of the computer systems, applications, storage systems, and cloud integrations, that are used to support business needs.  This position installs, configures, and maintains applications running on RedHat and Windows servers, AWS, and Azure.  The position will be responsible for email administration, setup and security.  Azure Federations, Intune, DNS Servers, Event Monitoring/logging, EDR toolsets, web filtering, Multi-Factor authentication, and other related technologies.  The administrator will assist with Disaster Recovery, Certificate rotation, encryption management, and security controls to align with corporate policies. 

Reports to IT Infrastructure Manager

Customer Engagement Specialist

The Customer Engagement Specialist (CES) is responsible for providing engaging, positive, and professional service excellence for internal and external customers. Leveraging innovative methods to enhance the customer service experience through proactive solutions, the CES is a knowledgeable resource in essential account maintenance and general issue resolution. This role actively participates in building a strong values-based culture within the department and across the organization.

Reports to Customer Engagement Manager

New Mexico Mutual Hiring Process

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Department Descriptions

Underwriting

New Mexico Mutual underwriters evaluate the risk of accidents and injuries at businesses that apply for coverage. Based on these evaluations, they calculate the amount of premium that will be required to cover the risk. We rely on their expertise to help us maintain a healthy balance between the preservation of our company’s financial stability and the well-being of those we insure.

Claims

Claims adjusters coordinate and manage the covered benefits and services our company provides to injured workers. They investigate on-the-job accidents and consult with medical experts to determine the types of services required. They also authorize and monitor care throughout the recovery process, working closely with health care providers and medical case managers.

Business Analytics

This department analyzes vast amounts of raw data to uncover hidden business trends and patterns. Data analytics can also pinpoint waste, allowing us to capture additional resources for injured workers. New Mexico Mutual bases many of its business decisions on the information data analysts provide.

Corporate Governance

Working with our Board of Directors, the Corporate Governance department sets the rules and practices that guide our company’s conduct. The department serves as our moral compass, overseeing key areas including ethics, regulatory compliance, legal affairs, government relations and more.

Marketing

New Mexico Mutual’s marketing team orchestrates a wide range of activities. They include strategic planning, data analysis, business development, agency relations management, branding, corporate communications, media relations, social media and special events. The department also acts as a liaison between our company and several insurance industry associations and business groups.

Risk & Safety

The certified specialists in this department work with policyholders to keep their workplaces safe and accident-free. In addition to performing on-site risk assessments, they provide a wealth of training on the diverse safety needs of many industries.

Finance & Accounting

Finance and accounting professionals safeguard our financial strength to ensure that we can continue to meet the needs of our policyholders and injured workers. They manage our company’s budgeting, financial reporting and forecasting functions.

Premium Audit

At the end of each policy year, premium auditors recalculate the estimated premiums that policyholders paid throughout the year. The new calculations reflect any business changes that may have occurred, such as the hiring of new workers. Depending on the type of changes, policyholders may receive a refund or be billed additional premium once the audit is complete.

Information Technology

New Mexico Mutual’s business-savvy IT team develops and maintains the secure, sophisticated systems we use to manage, process and store information. Working in an increasingly complex field, team members handle everything from hardware and software to databases, servers, communications and more. We also rely on the IT department to help us identify key trends, become more efficient and provide better customer care.

HR & Administration

HR professionals handle the full gamut of employment-related activities, from strategic planning and recruiting to benefits, training, compensation and more. They also develop programs and experiences designed to promote holistic wellness and create an engaging, fulfilling workplace environment. Administrative professionals manage a variety of business functions including planning, operations, accounting and finance, and others.

Provider Relations

Provider Relations professionals build and maintain strong relationships with the healthcare providers in our statewide provider network. New Mexico Mutual contracts with these providers to help us deliver excellent, cost-effective care to injured workers. The network includes medical providers, acute occupational care facilities, hospitals, surgical centers, rehabilitation centers and pharmacies.

Have more questions?

You’ve got questions, we’ve got answers. Send an email or give us a call so we can help!

Contact Us

Call us today:

Email | hr@newmexicomutual.com
HR Department | 505-343-2808

Looking for an internship opportunity?

 

As a New Mexico Mutual intern, you’ll help us tackle real-world challenges in a supportive, collaborative environment. The experience you gain will give you an edge for the job hunt ahead. So join us—and get ready to roll up your sleeves!