Careers

The Customer Engagement Specialist (CES) is responsible for providing engaging, positive, and professional service excellence for internal and external customers. Leveraging innovative methods to enhance the customer service experience through proactive solutions, the CES is a knowledgeable resource in essential account maintenance and general issue resolution.  This role actively participates in building a strong values-based culture within the department and across the organization.  

The Risk and Safety Consultant empowers internal and external stakeholders to identify and mitigate hazards in the workplace resulting in the reduction of losses, and protection of policyholder and organizational assets.  This is accomplished by applying strategic risk management and safety principles to assessments and education for prospective and existing policyholders, and by providing specific results for underwriting/New Mexico Mutual to ensure policies are properly rated and serviced.

Position is responsible for supporting the Company’s budgeting, forecasting, and reporting processes ensuring appropriate allocation of expenses and spending according to the annual plan.  Position manages the NCCI financial data call and provides support to senior management related to preparation of presentation materials, compilation of industry/peer group comparisons, and other projects as requested.

The Underwriting Intern will learn about workers’ compensation insurance and the fundamentals of the underwriting function.  Key concepts include learning how underwriters assess employers’ operations and hazards to accurately and competitively develop appropriate premium.  The Underwriting Intern will utilize training, our underwriting guidelines, and predictive analytics tools to evaluate and service policies, answer customer questions, issue endorsements, and build and maintain relationships with our policyholders and agent partners.

The Premium Auditor is responsible for conducting workers’ compensation premium audits both remotely and on-site at the insured’s location or independent accounting firm in a timely and cost-effective manner. This position also serves as a professional resource to other departments on Workers’ Compensation and National Council on Compensation Insurance (NCCI) rules, regulations, and classifications.

This position is responsible for the adjudication of all assigned claims in accordance with the Act, governing rules and regulations, related case law and company procedures. Case complexity assignment is determined by the experience and qualifications of the adjuster. This position will demand quality claim handling expertise, Service Excellence standards, and timely indemnity, medical and expense benefit management.

This position provides expert claim handling services in the areas of coverage, compensability, investigation, evaluation, negotiation, litigation management and resolution of serious and complex workers’ compensation insurance claims under applicable law, corporate policy and best practice.  Quality claim handling expertise, Service Excellence and indemnity and expense management will also be provided by the position.  The Claims Specialist will also be an expert technical resource to other claims professionals, business partners, policyholders and stakeholders.

This position will be responsible, following the initial training phase, for the adjudication of all assigned claims in accordance with the Act, governing rules and regulations, related case law and company procedures. Case complexity assignment is determined by the responsible claims manager and is guided by the level of training and performance of the claims adjuster trainee candidate.

The Claims Professional Trainee position is designed to introduce the individual to the workers’ compensation claims function of New Mexico Mutual over a one-year (1) period of time. This candidate will have access to a comprehensive and formal training program under the direct guidance and supervision of our claims training manager, with active participation from other claims management personnel and claims specialists.