New Mexico Mutual

Department Contact List

Billing and Payment – For questions regarding payments, terms and amounts due, please contact billing at or call customer service at (505) 343-7744 or (800) 788-8851.

Claims – For information on the status of a claim, identify the assigned adjuster or other questions, contact our claims department at or call (505) 343-7777.

  • Electronic Billing – NM Mutual encourages the electronic submission of bills. The payer ID for NM Mutual is LS620. You may need to contact your clearinghouse if they use a different NM Mutual payer ID.

Risk and Safety Management – For information on survey dates and times, recommendations, or safety inspections, please email or call (505) 345-7260.

Marketing – For information on adding a new user to PolicyCenter, licensing information, training requirements, and event information, please contact Bob Taylor at or call (505) 343-1849.

Premium Audit – For information on audit status, audit forms, and confirmation of audit dates please contact Lucy Gallegos at or (505) 343-7720.

Underwriting – For information on new business applications, status of quotes, renewals, classification codes, payroll changes, or policy information changes, please contact your underwriter or underwriting assistant who is assigned to your agency.