New Mexico Mutual

Claims Information

What to do when you have a claim

  • Report An Accident Immediately
  • Report the Loss – Report an accident immediately. Click on File A Claim. You can also complete the Employer’s First Report of Injury (E1) Form included in your policy kit and fax or email the form to our company using the contact information below.
  • Communicate, Communicate, Communicate – Do not speak with the doctor directly but do ask his/her office for status updates on your employee. Let our claims adjuster know of any changes in your employee’s work or health status as you know them. Most importantly, make sure your injured worker knows that you have a job for them to return to.

How to Contact Us

For questions about your claim, or for the name of your claims adjuster:

Albuquerque area: (505) 345-7260
Toll-Free: (800) 788-8851
Fax: (505) 345-0656
Mailing address: New Mexico Mutual
P.O. Box 27810
Albuquerque, NM 87125

You can also email us at