New Mexico Mutual

Twelve Ways to Make Processing Your Claim Easier

  1. Notify your employer of your accident immediately.
  2. Help your employer fill out the First Report of Injury or Illness form completely.
  3. Use your name as it appears on your employer’s payroll, and use it the same way on all forms relating to your injury.
  4. Seek medical treatment as soon as possible and ask that all information be sent to the adjuster assigned to your case. Be aware of your employer’s policy on initial selection of health care provider.
  5. Complete and return immediately all requests for information sent to you regarding your claim.
  6. Have your claim number available when you call and include your claim number on all correspondence with the adjuster.
  7. Attend all scheduled medical appointments and communicate with your physician regarding your medical concerns and status.
  8. Keep your claims adjuster informed of your current mailing address.
  9. Avoid activities that will slow or stop your recovery.
  10. Cooperate with the assigned adjuster in their efforts to help you return to work.
  11. Keep your employer informed of your progress and when you will be able to return to work.
  12. Inform your adjuster about any changes in your employment status while your claim is open.